Shipping & Returns

Shipping Domestic

Default shipping is first class through USPS at no charge. If you purchase more than 6 items, I will ship via priority mail (free upgrade). If you need a faster shipping method, just choose priority or express. If you need help, just let me know :)

I ship all made items within 3 business days of purchase. Custom orders my take from 2-10 business days depending on the nature of the custom item(s) and the availability of supplies. All custom requests will be accompanied with a price quote and production to shipping timeline. 

Shipping International

Shipping times may vary depending on your local shipping company and possible delays at customs. I ship all made items within 3 business days of purchase. Custom orders my take from 2-10 business days depending on the nature of the custom item(s) and the availability of supplies. Canadian addresses are charged a $9.00 standard shipping fee, and all other destinations are $14.50. Orders over $100 will receive free shipping automatically.
To non-US customers: Note that I do not pay any duties, customs fees, or any other associated fees. These are the responsibility of the buyer if their country charges these types of fees. Please be aware of customs information including any fees that may be incurred on your end before purchasing. This information can be found at your local post office or on the web.

Shipping Problems

If the tracking indicates that your order was delivered, the item is considered delivered. Please ask neighbors, doormen, and your local post office about the whereabouts of the package (you have the tracking number) if you cannot locate it. Check with housemates, behind obstacles, and around your entrance for the package.

For assistance and to arrange for a replacement (if applicable), you must notify Circuit Breaker Labs of the missing package within five business days of the delivery date noted in the tracking. If the item arrives damaged, please send a description or photo of the damage and we can work out a replacement or refund. Damage claims must be submitted within five business days of delivery.

Packaging

All orders ship in a gift box decorated with a circuit board-printed paper slide. I do not include an invoice to conserve paper, unless it is specifically requested. If you need a gift note, just let me know what you would like it to say. It will be handwritten in a mini circuit board photo notecard. All items used to ship your order are recyclable. 

Returns

If you need to return an item (changed mind, etc), you can do so within thirty calendar days of delivery. Upon return of undamaged merchandise, you will receive a refund for the amount of the item(s), excluding shipping cost. If you need an exchange or resizing, please get in touch with what you need and we'll take care of you.

If the item arrives damaged, please send a description or photo of the damage and we can work out a replacement or refund. Damage claims must be submitted within five business days of delivery.

I take pride in my work and I will do whatever it takes to sustain professional and fair business practices. If you have a problem outside the bounds of what is described above, I will still help you. Just send an email or message detailing the problem and we will work together to find a solution.